If you have any questions about our services, take a look at this FAQ page: here you will find the answers to the most frequently asked questions. If your question isn’t answered, don’t hesitate to contact us.
How can I become a Kappa Data customer?
In principle, every reseller can become a Kappa Data customer. If you want to become a customer, leave your coordinates on one of the pages of this website. Our sales team will contact you ASAP. If you’re an end user, we’ll gladly help you with help advice and advice, but the final order must go through one of our resellers.
How is Wi-Fi-as-a-Service invoiced?
Kappa Data takes a snapshot of your active access points on the 15th day of each month. You are then invoiced for this in the first week of the following month. If a photo is taken on 15 September, for example, your invoice will follow in the first week of October.
Where can I find the prices of your products and services?
Our website doesn’t contain any prices. If you have any questions about the price of certain products or services, don’t hesitate to contact us at [email protected].
Can I contact Kappa Data for support?
Yes! You can contact Kappa Data for online support. Register here, and create a ticket. We will answer your ticket as soon as possible.
You can also contact us if you have questions about a specific vendor. See our full overview here.
Finally, we also provide phone support for urgent matters. This costs € 22 for each full and partial block of 15 minutes.
Can I follow certification courses at Kappa Data?
Yes, you can! Kappa Data is a certified training centre for most vendors in its portfolio. View the full overview of training courses here.
Kappa Data has a training centre in De Pinte (Kappa Data Headquarters), training courses can also be given on-site at the customer (including end customer) or remotely.
Where are the certification training courses held?
Kappa Data has a training centre in De Pinte, but training courses can also be given on-site at your or your end customer’s premises. We can also organise training courses remotely.
What do I do if I have an issue?
The best way for you to contact us depends on the type of issue:
- RMA issue: https://www.kappadata.be/en/support/rma-request
- DEMO request : https://www.kappadata.be/en/support/demo-request
- SUPPORT request : https://www.kappadata.be/en/support/support-request
- Managed Service Request ( Barracuda Control Center only): https://www.kappadata.be/en/support/managed-services-request
If you have another issue, or you’re unsure which type of issue you have, contact our sales team by calling +32 9 243 42 10 or e-mailing [email protected]. They can refer you further.
Are the managed services of Kappa Data sufficiently secure and redundant?
Yes.
Can Kappa Data carry out an independent vendor survey?
Kappa Data is a real knowledge provider, so we do carry out independent wireless site surveys and arrange technical training courses. Check out https://www.kappadata.be/en/training-courses-and-events for an overview of all available training courses.
What is Kappa Data's return policy?
We’ve refined our returns policy, which will improve your customer experience with Kappa Data. This policy enables Kappa Data to provide you, our valued customer, with correct return information promptly.
Who can I contact with my question?
- Orders and quotes: [email protected]
- ETD/logistics: [email protected]
- Invoices: [email protected]
When will I receive the invoice for my managed services?
- Sophos: you will receive your invoice at the end of each month.
- Barracuda: You will receive a confirmation in the first week of the following month. The invoice (possibly adjusted) will follow a week later.
Your invoices are always based on the information we receive from suppliers. If there’s anything wrong, contact both us and the supplier directly.
You will receive an invoice for our own platforms in the first week of the following month. If there is a problem with your invoice for one of our platforms, please contact us at [email protected].
When can I collect my order?
You will receive an e-mail (including invoice) as soon as your order is ready in our warehouse.