If you’re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there’s any doubt.
For a support request, please contact Kappa Data at [email protected]e, https://kappadata.itclientportal.com/ or +32 9 243 42 10 (note with the exception of proprietary Kappa Data services, this support is chargeable) or, of course, at the vendor itself.
Below is an overview of the possibilities for each vendor:
Allied Telesis
Direct Phone and Email support at Allied Telesis for all products. Optional Maintenance contract specifies SLA response times.
https://www.alliedtelesis.com/en/services-support
Support portal: https://atportal.force.com/Support/
Armis
Technical support portal. For general inquiries: +1 888-452-4011 and for website contact: [email protected].
Barracuda
Extensive online technical resources at Barracuda Campus
Direct Phone and Email Support at Barracuda for eligible products.
Call +43 508 100 7800 (EMEA Support Office)
[email protected]
Speak with a live person.
EU license : Monday – Friday 9a.m. – 5 p.m.
IR license : 24×7
Cato Networks
Operates a global cloud service, Cato Cloud, delivering converged networking and security services to enterprises of all sizes.
Support Portal with 3 subdivisions:
– Knowledge Base: https://support.catonetworks.com/hc/en-us
– Guide for Submitting Service Requests: https://support.catonetworks.com/hc/en-us/articles/360017066338-Submitting-a-Support-Ticket
– Cato Self-Service Portal: https://supportme.catonetworks.com/
CommScope Ruckus
Online Knowledge Base, Technical Documents and Forum available
24×7 Email and Phone support on eligible products.
https://support.ruckuswireless.com/contact-us
ExperTechno
Contact Kappa Data via [email protected], https://kappadata.itclientportal.com/ or +32 9 243 42 10 (note with the exception of proprietary Kappa Data services, this support is chargeable)
Extreme Networks
Free and Online Community Support
Community: https://community.extremenetworks.com/
Online documentatie : https://www.extremenetworks.com/support/documentation
Of Channel Support via Partner and Kappa Data
Juniper Networks & Mist Systems
Online Knowledge Base and Community Support: https://support.juniper.net/support/
Global support via web, phone and email: https://support.juniper.net/support/requesting-support/
File a case and get 24×7 Direct Support on eligible products with a valid maintenance contract.
One Identity
Full support by product, troubleshooting by product: https://support.oneidentity.com/contact-support
Call customer service or to renew support.
OneSpan
Channel Support via Partner and Kappa Data
More info at https://www.vasco.com/support/product-support/client-support-regions.html
Smartoptics
Support portal where you can easily create a ticket. Contact form to contact a Smartoptics business manager. Call service also available.
SolarWinds
For urgent response necessary: call +353 21 5002900 or find a regional office:
https://www.solarwinds.com/company/contact-us
Sophos
You can access, track and create support cases via the Sophos support portal: https://support.sophos.com
– Create and manage support cases for your organization
– View and manage cases created by others in your team
– Chat in real-time with one of Sophos support engineers
Stormshield
Free level 1 support for all clients and partners on products with valid license.
Level 2 support is reserved for Certified Partners and Customers.
Phone and Email support is available from Monday to Friday – 8 am to 7 pm. Case registration through portal
Whalebone
Several support topics. Create a ticket, support e-mail,.. https://www.whalebone.io/support
Read through technical documentation: https://docs.whalebone.io/en/latest/